December 2024 Clinical Updates

👩🏻‍💻 Consults: 5,021 consults delivered in 2024 with 95% of survey respondents reporting consults Extremely Helpful (76%) or Very Helpful (19%)!

🎯 Problem-Solving Meetings: 253 problem solving meetings conducted with RSM, CAM, or provider in 2024 to manage and resolve account issues!

👩🏻‍💻 Vibrant Clinical Trainings (VCTs): 206 VCTs delivered in 2024, with 100% of survey respondents reporting they Strongly Agree (95%) and Agree (5%) that the quality of the VCT presentation met their expectations!

✅ Tickets: 1,726 Clinical tickets solved in 2024, with 3,229 public and internal comments, with 57.2% tickets having a 1-Touch solve rate, and an overall 80% Satisfaction Score!

📘 Interpretive Guides Recently Released & Coming Soon: 18 Interpretive Guides were authored by the Clinical team in 2024 and 3 are in final draft review for release in Q1 2025! 

🎗️Event Support: Clinical staff attended several industry events, scientific meetings, field visits, and “lunch and learn” dinner events to provide clinical support for attendees! Clinical also hosted several trainings for dietary supplement companies and participated in virtual summits and podcasts for our industry partners!

🎤 Vibrant Wellness Podcast: In 2024 Clinical staff co-hosted 54 episodes of the Vibrant Wellness Podcast collaboratively with the Marketing team!

💡Learning Management System (LMS): An online learning management system project will launch in 2025. This collaborative project by Clinical and Marketing will structure educational content and integrate gamification and incentives to enhance the teaching of laboratory test interpretation and clinical applications to make learning more interactive and impactful. Stay tuned for future updates by the project leads!